Oracle Digital Assistants

The ODA home screen allows a User to quickly see what a digital assistant is up to, how it's working for them and a list of skills for the account.

Skill editing screen - the bread and butter of a digital assistants capabilities are skills. If only skills could clean my house too.

The diagram editor is a visual way of managing a conversation and the responses from a skill or an assistant. You can even manage how polite a response should be or not be...

The diagram system in action (prototype).

ODA has a nifty insights feature that tells you how your skills and assistants are operating. Insights affords users a way to improve accuracy, responses and even analyze user behavior patterns like conversation abandonment or how many curse words were used. Seriously.

Administration of assistants can span across many channels or platforms. The high-level admin work had some design distinctions to differentiate other areas of the product (like the visual pattern in the upper right).

Oracle Digital Assistants (ODA)

Oracle Cloud Infrastructure (OCI) SaaS Development Application

Overview

As the Principal UX Designer for Oracle Digital Assistants (ODA), I led the evolution of the chatbot platform, transitioning from Oracle's Alta design language to the Redwood Design System, and spearheaded feature designs for AI and LLM integrations into the product. My focus was on enhancing the user experience for both developers and non-developers, particularly through the design of non-developer-centric features like the diagram-based conversation flow editor. Collaborating with a nimble team, I played a crucial role in expanding ODA's capabilities into the company-wide "Ask Oracle" digital assistant.

Key Contributions

Led the design transition from Alta to Redwood Design System, emphasizing user-centric features.
Designed the Diagram conversation flow editor for intuitive chatbot interactions by non-developers.
Collaborated with internal teams to integrate ODA into the broader "Ask Oracle" digital assistant experience.

Impact

The adoption of the Redwood Design System and the introduction of user-friendly features resulted in an enhanced ODA user experience. The Diagram editor empowered users to visually design chatbot interactions, fostering collaboration between developers and non-developers. ODA's integration into "Ask Oracle" showcased its adaptability and scalability, reaffirming its position as a versatile and user-friendly digital assistant within Oracle's ecosystem.

Back to UX Portfolio

Digital Assistants for Different Verticals

Digital assistants have a significant impact on various industries from healthcare to customer service where digital assistants enhance the user experience by providing instant and personalized support, reducing wait times, and handling routine inquiries leading to business savings and customer satisfaction.

Digital assistants optimize productivity, enhance customer engagement, and revolutionize operations across industries like facilities management, healthcare, financing, CRM and non-profits with everyday tasks and work to make a big impact on people’s lives.

heygibby

UX Portoflio